The Value of Identifying Values

People often ask me about the “a-ha” moment of Barry-Wehmiller’s leadership transformation: What was the big turning point that caused me to change my approach from traditional management to leadership that was people-centric? The realization of our profound responsibility to those under our care came to me through a combination of inspirational revelations and accidental discoveries.

It began when I  was in the midst of raising our six children and focused on being a loving, caring and effective parent. I came to see the parallels between parenting and leadership. Like my own children, shouldn’t I treat the Barry-Wehmiller team members under my care in a loving, caring, concerned manner?

Then, in 2002, we began to notice the big impact of some of the small initiatives we had implemented, like the customer service games, setting team goals, celebrating individual and team success, and many others. We saw that ordinary people can do extraordinary things when they are inspired.

Curious by the significant change in attitude and performance, we stepped back and asked ourselves, “What is really going right here?” Many organizations are good at stepping back to understand what is going wrong, but at Barry-Wehmiller we have developed the habit of listening to our team members, in order to understand why things are going right. Then we can work toward amplifying and replicating our successes.

We gathered together a group of 20 people in a variety of roles from across the organization to talk about what motivates people and what great leadership looks like. We hoped that through purposeful dialogue we could begin to understand the success we were having with our new leadership techniques.  As a result of that two-day session, we created our cultural vision, “Guiding Principles of Leadership.”  The overarching statement in this document says, “We measure success by the way we touch the lives of people.”  We believed that, going forward, we would be able to consider any leadership decision in light of how it would touch the lives of all our people–our team members and their families, our customers, suppliers, communities and shareholders.

Now that we had a powerful new vision statement, we knew it meant little if it remained words in a framed document on the walls of our company lobbies and conference rooms. We challenged our team members to take it down off the walls and make the words become the embodiment of their daily actions. To drive the principles deep into the corners of the organization, we held GPL (or Guiding Principles of Leadership) sessions and town hall meetings in which we sat down with small groups of associates to discuss these core values and how to live them.

Little did we know the power that inspirational statement would hold for our organization.  It has become our moral compass, steering us time after time to approach challenges with this question: If we measure success by the way we touch the lives of people, then how does that relate to the problem at hand?

Since its adoption, our Guiding Principles have steered us to make sweeping changes in how we approach safety and layoffs (more on those in future posts) as well as a multitude of decisions—big and small—every single day. Each time we challenge ourselves to consider how we touch the lives of people through those decisions. Of course, we know that one of the primary ways we touch lives is by continuing to be a strong, viable organization that is a source of employment, security and fulfillment for our team members long into the future.

Last week I walked through the newly renovated sixth floor of our corporate headquarters in St. Louis looking at the redesigned offices and workstations. Our team members were busy unpacking and personalizing their spaces with their favorite items. Hanging there amidst the family photos and calendars and special mementos,  I was pleased to see another very important keepsake–our Guiding Principles of Leadership. Ten years later, it continues to be our moral compass and a powerful daily reminder of how we choose to measure our success.

Truly Human Leadership is found throughout Barry-Wehmiller Companies, where Bob Chapman is Chairman and CEO. A $2+ billion global capital equipment and engineering consulting firm, Barry-Wehmiller’s 11,000 team members are united around a common belief: we can use the power of business to build a better world. Chapman explores that idea in his Wall Street Journal best-selling book, Everybody Matters: The Extraordinary Power of Caring For Your People Like Family, available from Penguin Random House.

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4 Comments on "The Value of Identifying Values"


Guest
Sachin Trivedi
3 years 8 months ago

Thanks for sharing this wonderful write-up… Guiding Principles of Leadership is indeed fantastic… “We measure success by the way we touch the lives of people” is awesome…

Guest
Gigi Humphery
3 years 9 months ago

Employer and managerial control within an organization rests at many levels and has important implications for staff and productivity alike, with control forming the fundamental link between desired outcomes and actual processes. Employers must balance interests such as decreasing wage constraints with a maximization of labour productivity in order to achieve a profitable and productive employment relationship.,-

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Guest
3 years 10 months ago

Quite, and brutally honest, when BW purchased PCMC, for many veteran PCMC employees like myself, this was a VERY difficult and stressful time. Fear of the unknown and all that! The Ah-Ha moment for me, came with the realization that this new “BW” company, that no one had even heard of at the time, was NOT going to do a “Flip this House”, and simply clean up PCMC and sell it at a profit. It started with a simple addition of a “Lunch Room” for people to gather, meet one another, and talk. I and many others could not have been more wrong about something. Fear of the unknown is just that, “Fear”. The presence of BW has completely altered how a company can and should operate, and should be a model of all new and existing corporations in the US. A great man once said, “We have nothing to fear, but fear itself”.

Guest
Dan Aude
3 years 10 months ago

It is the actions inspired by the words that cause change. Change with direction based on the words of inspiration, equates to progress. As the GPL statement says “We measure success by the way we touch the lives of people”, individual by individual small changes in their lives, causes change to the whole. Thank you Bob for placing into action your vision and action that changed your approach from traditional management to leadership that was people centric.
Dan Aude